Automated self-help Customer Care Solutions from First Data, such as speech recognition and voice biometrics, can help reduce the cost of your customer service operations. We maximize automated customer self-service, not by limiting access to live agents, but rather by designing Customer Care applications that put the needs of the caller first.

Automated Inbound Self-Service

Potential to reduce your call center costs with our Automated Inbound Self-Service applications that enable over 30 million customers each month to help themselves.

Automated Message Delivery Service

Deliver real-time customer notifications for 15 to 20 times less than the cost of a live agent call with our 2WayConnect℠ Automated Message Delivery Service.

Voice Authentication Solutions

Add a heightened level of security to your IVR transactions and help reduce your exposure to fraud risk with our Voice Authentication Solutions.