Customer Contact Outsourcing Solutions

To make your customer contacts more successful, productive and fast, First Data provides a wide array of customer contact outsourcing solutions in automated and staffed phone center and call management. From the customer inquiry management systems to phone-based automated customer services, First Data keeps the lines of communication open, enhancing customer convenience and saving you time and money with our outsourcing solution.

Call Center Outsourcing
First Data provides solutions whether you manage your own call center, or want to outsource some or all of your customer service calls. The First Data Evolve Customer Service Solution gives your customer service team the information they need to resolve customer inquiries quickly and accurately, providing better service while enhancing customer relationships. If you prefer to outsource some or all of your customer calls, First Data has assembled a team of highly skilled customer service representatives and an experienced management team to provide financial institutions with cost- and time-saving in-bound customer service outsourcing solutions in multiple call centers.

Automated Customer Services with IVR
Partnering with world-class technology companies and using multiple carriers, First Data delivers flexible, advanced, superior Interactive Voice Response (IVR) outsourcing solutions and a host of voice-based customer contact applications that provide the latest advancements in technology and security. Customers can choose among a First Data-managed solution, a co-managed solution or a self-managed solution. Our IVR service offers the latest automated voice-based customer contact applications, a number of account and service management options, and a powerful, reliable infrastructure.

2Way-Connect℠ : Automated Digital Voice Messaging Service
First Data’s automated digital voice messaging capabilities deliver one-way or two-way communications–for virtually any financial institution business transaction. Simple one-way digital messages can notify customers about anything from account and regulatory changes to promotional offers. And, sophisticated two-way automated digital voice messages can communicate important information, such as possible fraudulent activity, collections notices–anything that requires customer action–and capture responses from customers, updating a host system or transfering the customer to an IVR or call center.

Automated and Live Directory Assistance Outsource Service
Cut costs while maintaining the top-quality directory assistance services you need, with live directory assistance outsource service from First Data. For a fraction of the cost of other providers’ plans, our Automated Directory Assistance Services (ADAS) provides generic front-end automation for all directory assistance calls, allowing First Data to automate the greeting and inquiry portion of a live directory assistance call (i.e., city, state). The requested listing is provided by way of live operators and/or automated response, and is provided in the English language.