TeleCheck® Collections With TRS Recovery Services®

Running a business goes beyond making sales. Back-office functions can be challenging, time-consuming and in some cases downright frustrating. Take, for example, trying to collect on bad checks. As incidences of returned checks continue to rise, so does the need for a solution to deal with fraud and collecting on bad checks.

The professionals at TRS Recovery Services, Inc., an affiliate of TeleCheck, has the experience and expertise to design and implement a collection solution which is custom tailored to meet your company’s needs. You can easily integrate Collections Services into your business to collect more returned check dollars and reduce bank fees and internal labor costs.

How it Works

TeleCheck Collections Services offers innovation that delivers online reporting and status to improve upfront authorization decisions, reduce administrative time and improve fraud detection. You can use our advanced technology to view data by store, region, return reason analysis, month-by-month collections performance, etc. You can also customize reports and graphs that download to a spreadsheet.

Our Collections Services provide you with unmatched financial performance for better collection rates via faster input into the system and proven collection strategies. Multiple options for collection of fees, including electronic collection, and one consolidated returns account simplifies reconciliation, tracking and cash management lower returned check bank fees and expenses.

You also benefit from outstanding customer services with our English and Spanish speaking call center to answer customer questions, so you can focus on your business. We use the latest technology including predictive dialers and Voice over IP (VoIP), as well as a large library of English and Spanish collection letters, bar coded for fast resolutions.

• Improve upfront authorization decisions
• Lower returned check expense; less administrative time and improved fraud detection
• Reduce returned check bank fees through a consolidated returns account
• Customize reports specific to your business needs
• Offer multiple options for collection of fees
• Provide outstanding customer service

• Be treated with respect and care during the collection process
• Pay using a preferred option, including cash, credit card, money order, check, EFT, debit card, Western Union® and MoneyGram® money transfer services, web payments, live operator assistance or IVR technology.
• Settle disputes in their preferred language of either English or Spanish

• Online reporting and status in real time
• Online 24/7 access to returned check status and information
• Real-time customized reports and graphs downloadable to spreadsheet
• Access to collection history including letters, collection notes and item status
• View data by store, region, return reason analysis, month by month, collection performance, etc.
• Multiple options for collection of fees including electronic collection
• One consolidated returns account simplifies reconciliation, tracking and cash management
• English and Spanish speaking call center
• Calls use the latest technology including predictive dialers and Voice over IP (VoIP)
• Large library of English and Spanish collection letters, bar coded for fast remittance
• Collection letters include a personalized returned-check image to validate ownership
• Professional, certified collectors are recorded for quality, training and dispute resolution
• Legal action can be initiated with the client’s approval
• Electronic resubmission of elegible returned checks (RCK) timed to increase the probability of funds availabile
• Collection services are available for many debt types (for example: check, medical, credit card, fees and fines)