Debt Collection Outsourcing Solutions

With delinquencies and charge-offs continuing to be an industry issue, First Data® debt collection and skip outsourcing solutions can help save you time and minimize overall net losses. Our end-to-end solutions, like outbound messaging, collections and receivables management systems and skip tracing, provide you with tools to increase the efficiency of the collections process, enhancing your productivity and increasing your recoveries.

Collection Scoring System
Take the guesswork out of who to call with First Data collections analytic scoring and action assignment tool powered by our partner, Austin Logistics®. ActionSelect™ identifies self-cures and non-cures and measures the impact every collection call will have on obtaining a payment.

Customer Contact
Alert your customers to possible fraud or special offers and speed your collection efforts with First Data intelligent effective outbound messaging services.

Outbound Messaging Outsourcing
Our 2Way-Connect™ service includes an automated outbound/inbound messaging and response capture system to help maximize debtor contact attempts. The 2Way-Connect system helps you streamline operations, eliminate costs from current operating budgets, and increase collections payments.

Call Scheduling and Management System
Maximize your call strategies with outbound call scheduling and enterprise call management systems powered by Austin Logistics. Our CallTech™ solution predicts contactability and promise-to-pay, and determines optimal calling schedules. The OnQ™ service provides real-time capability to monitor and manage call campaigns, adjusts intra-day events and pushes work globally. OnQ™ is also integrated with Fast Data™ to keep the most current phone numbers in your dialer campaign.

Collections and Receivables Management Systems
First Data provides a suite of products and services that enable you to locate debtors as well as manage your debt portfolios. With state-of-the-art tools, you’ll reach more right-party contacts, reduce delinquencies, automate manual processes, identify collectable accounts and effectively manage call strategies to minimize overall losses. In addition, our sophisticated technology solutions help you streamline processes, save time and focus collections actions by offering the right technology, at the right time, for the right use.

Skip Tracing System
First Data brings you leading-edge information tools to help you locate, verify, or identify individuals and businesses. We integrate powerful information from leading data compilers, apply proprietary logic and offer state-of-the-art delivery methods customized to your business needs.