TASQ Call Center Support

TASQ Technology, a subsidiary of First Data, helps set the standard for knowledge and support of payment services and devices. Our call center services range from hardware and software technical support, supply order assistance, comprehensive telephone training and seamless portfolio conversions.

Our full-service call center continues to grow, not only in size but also in functionality, in order to successfully meet the ever-evolving needs of our clients. We specialize in taking calls directly from merchants on our clients’ behalf, and our current volume exceeds one million calls per year.

How it Works

We know that many businesses never sleep, so our Technical Help Desk supports all major processors, hardware types and software applications 24-hours a day, seven days a week.

When merchants deploy new terminals or new solutions, they want to be able to train employees quickly and easily. Our telephone training includes automatic setup upon deployment on an as-needed basis and handles customized scripts, merchant training and help with software applications. Portfolio conversions are handled with pre-call options for a smooth transition. Specialized call center services include equipment retrieval, terminal upgrades, lease verification, database verification and mandated industry-compliant upgrades.

The TASQ Technology call center handles large call volumes with short turnaround because we understand that when it comes to help with payment processing equipment, merchants want someone close at hand.