Your subscriber (account) number is the eight-digit number you were issued when your system was first installed and trained to use the TeleCheck® Service and can be found in your welcome kit. It can also be found on your terminal and on the terminal receipts (TeleCheck terminals only). This number identifies your account in the TeleCheck system.

TeleCheck provides training support and materials for your employees when you become a TeleCheck subscriber (no additional cost). For additional training materials, click on Training Materials for a procedure card or Forms to order supplies. You can also call our Merchant Services Department at 1-800-366-1054 to answer any questions or order additional materials.

A physical address is commonly referred to as a "fireman’s address". It should be specific enough in directions that TeleCheck would be able to locate the individual. A P.O. Box or General Delivery address is not acceptable; however, directions to the individual’s residence are acceptable. Military addresses must include the military base, as well as the company, battalion or division, and city, state and ZIP code. University/college addresses must include the university/college name, as well as the dormitory name and room number, city, state and ZIP code.

No. TeleCheck's approval is based on having no adverse information either on the check writer, or on the check writing patterns, falling within the risk parameters established by the business. In certain rare instances we may need to speak with the consumer's bank and, if that is required, we would verify the account balance.

Code 3 means that TeleCheck has no negative information on the check writer or company. However, the check falls outside of the established guidelines and TeleCheck will not guarantee this transaction at this time. If you utilize an Eclipse® or Accelera® terminal, a Record Number will appear below the Code 3. Please write the Record Number on a courtesy card and hand it to the check writer. The Record Number will allow the consumer to expedite the call into TeleCheck’s Check Writer Department for additional information.

Code 4 means that TeleCheck has information on file that prevents warranty of any check from this check writer or company at this time. If you utilize an Eclipse or Accelera terminal, a Record Number will appear below the Code 4. Please write the Record Number on a courtesy card and hand it to the check writer. The Record Number will allow the consumer to expedite the call into TeleCheck’s Check Writer Department for additional information.

This response on the terminal screen indicates that additional information is needed, you are experiencing difficulty in entering the information, or a non-approval is indicated. You need to call the TeleCheck Authorization Center.

Yes, because you accessed the TeleCheck database you are buying the information that the TeleCheck service provides. This allows you to make an informed decision whether or not to accept the check.

Because a check is a legal document and should be treated as such, the check writer must initial any changes or alterations to a check. The check writer’s initials indicate the writer approves the changes. There can be no changes or alterations to the signature or the name imprinted.

We recommend that you provide the consumer with a courtesy card and tell them they need to contact TeleCheck by calling 1-800-366-2425. If the customer insists on paying at the store, it is very important that you notify TeleCheck immediately by calling Merchant Services at 1-800-366-1054, so that we may remove his or her name from our database. Failure to do so can result in legal action taken against you by the consumer. Do not accept partial payment before contacting TeleCheck because you may be voiding your warranty.

TeleCheck must receive your payment before the first of the following month. To ensure that your payment reaches TeleCheck by that time, we recommend that your check be mailed no later than the 25th of the current month. As an additional convenience, TeleCheck offers automatic bill payment through the Automated Clearing House.

No. TeleCheck® Services can benefit merchants of any size.

This service enables banks, credit unions and savings banks to quickly and easily open new personal and business DDA accounts. Using the TeleCheck(r) New Account Screening Service, banks can evaluate the risk of opening a new account through access to the nation’s most complete negative and activity databases to screen applicants for a history of account abuse and poor maintenance, charge-offs and fraudulent checks.

Once an inquiry is received, the applicant is screened using valid forms of identification such as a driver’s license and social security number. The information is compared against millions of records in the TeleCheck negative and activity databases. In seconds, you’ll know the risk of opening a new account.

In addition to direct connections to our system, TeleCheck now offers cutting-edge Interactive Voice Response (IVR) to easily screen account applicant IDs. The IVR allows you to evaluate many different types of identification, such as matricula consular cards, Individual Taxpayer Identification Number (ITIN) and passports, without speaking to a live agent. TeleCheck also offers you multiple inquiry alerts, lost/stolen check reporting and full-service, third-party DDA charge off collections.