Avoiding Non-Compliance Items

Helpful Information for TeleCheck® Warranty and TeleCheck Electronic Check Acceptance® (ECA®) Service Subscribers

A Non-Compliance Item (NCI) is an item submitted for warranty that does not meet TeleCheck warranty requirements as set forth in your Service Agreement. In order to ensure that your items are not returned as NCIs, you must be sure to adhere to all warranty requirements. These requirements can be found in your Service Agreement.

The following are some additional tips that may help you avoid a NCI:

Write or print your TeleCheck Merchant ID number (MID) on each check. The number one reason that items are returned as NCIs is failure to record the MID. If it is necessary that TeleCheck look up the MID for you, you could be charged a recovery processing fee. You should keep your MID posted prominently at your point of sale so it can be easily referenced in each transaction. Alternatively, if you have an Eclipse® Payment Terminal, it can be set up to print your MID on the back of every check.

Write the consumer's phone number, area code included, on each check. Items without complete phone numbers will be returned as NCIs. The full phone number, area code included, must appear on the check. If you have an Eclipse Payment Terminal, it can be set up to print this on the back of every check.

Make sure that each check bears the consumer's correct street address. Lack of address or incorrect address is a common reason for an NCI return. A P.O. Box is not an acceptable address - it must be a physical location.

Submit your original or bank certified copy (IRD) of the returned paper checks to TeleCheck within 30 days of the date of the check. To be safe, you should try to allow 7 - 10 calendar days for the delivery of your mail to TeleCheck. The original check must be mailed. TeleCheck cannot pay a warranty on a photocopy or facsimile.