Utilities

Drive down your business risk and cost-to-serve with utilities solutions from First Data® powered by Peace® . We offer a powerful combination of business process optimization and products which support the entire meter-to-cash cycle.

Our product solutions that fit your business needs:

First Data Meter to Cash Outsourcing

• Utility customer transaction service that spans the entire meter-to-cash cycle, including validation of meter readings, bill printing and mailing, payment processing and receivables management.

First Data Receivables

• Specialist utility accounts receivable service that manages collections actions on overdue customer accounts using tailored collections treatment paths, integrated outbound customer communication tools and flexible payment options to assist utilities to reduce bad debt and improve cost-to-collect.

 
First Data Total Payments

• Comprehensive utility payments processing service that makes it easy for consumers to pay their bills using any payment method. It provides a single funds settlement for all payment transactions to reduce utilities’ administration costs.

 
First Data Customer Correspondence

• Utility customer contact service that complements utility call center operations and can help lower staff costs through automated, personalized print, voice and electronic communications such as field service notifications, overdue debt reminders and loyalty program management.

 
First Data Hosted CIS

• Utility billing service that is powered by the Peace Customer Information System software product and hosted in First Data’s data centers.

First Data solutions for utilities leverage Peace CIS software-as-a-service to help you reduce business risk in areas such as capital investment, regulatory change, complex technology, and financial uncertainty. Our unique model for outsourcing changes the business case for customer systems, enabling utilities to avoid the endless replacement and upgrade cycle, enjoy cost and performance predictability, focus on customer service, and benefit from flexible business processes and technology.